Refund Policy

Cancel anytime via your dashboard. Any subscription charge is refundable, no questions asked, within 30 days — just email us.

Free in 2026

CottageOps is free in 2026 — no card required, and nothing is billed this year. There is nothing to refund this year. Starting in 2027 it's $19/month (or $190/year), and the 30-day refund policy above applies to those charges. You can cancel any time.

Cancellation

Cancellation stops the next renewal. You retain access until the end of the period you have already paid for. Pro-rated partial-month refunds are not offered by default.

"I forgot to cancel before renewal"

We get it — life happens. Email hello@cottageops.co with your account email within 30 days of the charge and we'll refund it, no questions asked. We process it manually and it shows back up on your card within a few business days.

Material defects

If we caused a material defect (extended service outage, lost data through our fault), email us and we will pro-rate or credit you in good faith regardless of the timing rules above.

CottageOps does not process your customer order payments, so we are not involved in order refunds at all. Buyers pay you (the baker) directly — Venmo, Zelle, Cash App, PayPal, or cash. The money never passes through CottageOps and we never take a cut. Because we never hold the funds, there is no "refund" button on an order and nothing for us to return.

Refunds for customer orders are handled directly between you and your customer, under your own published policy. Cottage-food goods are perishable, so a clear, written refund stance you share with your buyers is worth having. If you decide to refund a customer, you send the money back the same way you received it (Venmo / Zelle / cash).

There are no platform chargebacks to manage, because there is no platform charge on the order. Any payment dispute is between you, your customer, and whatever payment app they used — handle it the way you would any direct payment.

1. Customer contacts the baker directly (email or phone listed on the order receipt) within a reasonable window.
2. Baker reviews the issue and, if appropriate, refunds the customer directly — same way they paid (Venmo, Zelle, or cash).
3. If the baker decides to cancel the order in CottageOps, the dashboard frees the pickup slot; the money refund itself still happens directly between baker and customer.

For any CottageOps subscription refund request, email hello@cottageops.co with your account email and the reason for the request. We respond within 3 business days.